Enquiries | Parramatta History and Heritage

The Research team provides a great general introduction to the Parramatta area as well as in depth research and primary resources relating to Parramatta and the broader Western Sydney. Many of these are available on this website while original objects, texts, family history records and maps can be viewed at our research library. If you have something you would like to know and can’t find it on our website, ask us a question using the enquiry form.

Please note the Research Library is located at level 2 of PHIVE, 5 Parramatta Square.

Opening hours:
Monday to Thursday: 9am – 8pm
Friday to Sunday: 9am – 5pm
Closed Public Holidays

Research Lab Opening hours (by appointment only):

Monday to Friday: 9am – 5pm
Closed: Saturday, Sunday and Public Holidays

Please email localstudies@cityofparramatta.nsw.gov.au to make an appointment and give 2 working days notice.

Our Postal Address is: P O Box 32, Parramatta, 2150

Appointments are recommended for the purposes of family history and local studies research. To arrange an appointment please send an email localstudies@cityofparramatta.nsw.gov.au

Please note: The Research team provides up to 1 hour of research for each individual Information request. For requests that may take longer than this time please refer to our fees and charges (Page 11, 2.1 and 2.2), there is a maximum of 5 enquiries per individual per calendar year. We will provide a response to each request within 10 working days.

Accessing the Archives and Cultural Collections

We aim to respond to enquiries and requests to access material from our Council and Community Archives, and Cultural Collections within 10 working days.

While we can provide information about how to access our collections and guide you to resources that may answer your questions, we do not undertake research on your behalf.

If your enquiry is complex or relates to material in non-standard formats, we may require extended timeframes to respond to you. We will notify you if this is the case and suggest alternate search strategies or resources.

If you are contacting us to offer a donation of material for the Archives or Cultural Collections, please refer to the information here.

Please contact us via the enquiry form below.

Enquiries

Quick Questions

Who owns the copyright to the Research Library’s photographic collection?

The Research Library's photographic collection is out of copyright

Is the Library able to value an object such as an old book?

We do not provide a valuation service. Visit the Australian Government Cultural Gifts Program for a list of approved valuers here: https://www.arts.gov.au/documents/list-approved-valuers-cultural-gifts-program.

Disclaimer: The Library does not accept responsibility for any aspect of their work or for any fees incurred

Can the Library do extensive or ongoing research for me?

No we are not able to do extensive or ongoing research. You can employ a professional researcher from organisations such as:

Professional Historians Association NSW

Society of Australian Genealogists

Do you offer scanning services?

Yes. We offer self-service scanning with our multifunctional photocopier/printing device. Scanning is free of charge. Simply bring in your USB or ask our staff to temporarily borrow one.

The book's location is listed Local Studies Stack. What does this mean?

The Research Library's stack collection is a storage facility located downstairs in the cultural collections where we place books that are not frequently used or are duplicates.

How much does it cost to photocopy?

20 cents per A4 single sided black and white sheet

40 cents per A3 single sided black and white sheet

$2.00 per A4 single sided coloured sheet

$4.00 per A3 single sided coloured sheet

Can I use Ancestry Library Edition from home?

No. Due to our licensing agreement, access to Ancestry Library edition is restricted to on-premises use only at the Parramatta Heritage Centre Research Library.

Can I borrow books from the Research Library?

No. We are a reference library. All our books and resources are 'not for loan' to the public. We do offer photocopying and scanning facilities as an alternative

I’ve requested some books from the Library’s stack collection. When will I be able to access it?

To access books from our stack collection, please contact the Library in advance to set up an appointment during business operating hours.